Frequently Asked Questions

The following payment methods are accepted: VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS, and AMEX credit or debit cards. We do not accept PayPal payments, and cash on delivery is not available.

Payment is 100% secure; your credit card information (number and expiration date) never passes through our server but is sent directly in encrypted form to our bank's secure server (SSL).

Yes, if placed within 2 hours of placing your order. Simply contact our Help Desk promptly via chat or at info@mysportlove.com . Orders placed via other channels will not be canceled.

If you'd like to place an order but are having trouble submitting it due to connection or server issues, you can still order what you want. Contact us at the live chat number or at info@mysportlove.com with the items you'd like to purchase (code, size, quantity, preferred payment method, delivery address, and phone number). We'll process your order and confirm it by email or phone.

If, for extraordinary reasons, one or more items are unavailable upon receipt of the order, MySportLove will contact the customer by telephone within 2 days of receiving the order, informing them of any additional waiting times for the desired item and/or will offer the customer one or more equivalent replacement items. If the customer accepts the replacement product but, within the terms provided for by the right of withdrawal, is not satisfied, MySportLove will cover all costs related to returning the replacement item.

Shipping is free worldwide.

Once the goods have been shipped, delivery takes 7-12 business days worldwide via SDA express courier or Poste Italiane. Delivery times may vary slightly depending on the destination, but we guarantee the fastest processing of every order.

The SDA branch will hold your package for a few days and contact MySportLove to discuss the next steps. You can collect your order at the branch with our prior authorization or change the delivery address.

Yes, we ship worldwide except for remote areas or areas with logistical difficulties.

Once your order ships, you'll receive a confirmation email containing your tracking code. You can track your shipment using this code on the courier's website. If you haven't received your code or are having trouble tracking it, please contact us at info@mysportlove.com .

Absolutely. All our jerseys are 100% original and certified. Each product is made using the same materials as the jerseys worn by the players, ensuring superior breathability, durability, and comfort. The fabrics are certified, and every detail, from the stitching to the crests and patches, is meticulously crafted to guarantee you the excellence you deserve.

Over time, MySportLove has built direct partnerships with numerous European and international clubs. We are authorized resellers of several sports brands and work directly with official jersey manufacturers. Our team has extensive experience in the sportswear industry, creating a network of authorized suppliers that allows us to offer only authentic, cutting-edge products. Every jersey we offer is certified authentic and comes directly from official channels.

To help you choose the right size, we've created a size guide available in the "Sizes" section of our website. In general, we recommend choosing a size larger than your normal size, as the original jerseys tend to be cut more snugly, following the exact specifications of the current official kits.

The customizations shown in product photos are for illustrative purposes only. The jersey will be personalized only if you specify your name and number during the ordering process. We use the same materials and printing techniques as the official jersey to ensure the authenticity of the customization. If you do not specify any customizations, the jersey will be sent without your name and number.

Every jersey we offer goes through a rigorous authenticity verification process. We have a team of experts who evaluate every detail, from the quality of the fabric to the embroidered badges, right down to the stitching and internal labels. As authorized retailers and working directly with official manufacturers, we can guarantee that every product is absolutely authentic. Our jerseys use the most modern textile technologies to ensure superior performance, with ultra-breathable, durable, and comfortable fabrics.

Yes, we have a selection of children's shirts available in our store. You can easily find this category in the main menu of our website under "Kids." Our children's shirts maintain the same standards of quality and authenticity as our adult collection.

Yes, you can return your jersey following our refund policy. It's important to note that jerseys with the name and number of famous footballers can be returned, while jerseys with customizations (customized name and number) cannot be returned as they are made-to-measure products. For more details, please see our full refund policy .

If you have any issues with your order, please contact our customer service team immediately at info@mysportlove.com , including your order number and a detailed description of the issue. Our team will work to resolve the issue as quickly as possible.